POTATO FAQ

Potato is a communication application that focuses on speed, security and ease of use. It can send messages, pictures, videos, documents, and supports voice and video calls.

Available for individual users, teams and large communities. Groups are suitable for interactive collaboration, and channels are suitable for publishing information to a large number of subscribers.

Core messaging, file sharing and voice and video calling functions can be used for free; if the client provides value-added services, please refer to the purchase page instructions.

This site provides download pages for iOS, Android, Windows, macOS and Linux. For the actual minimum system requirements, please check the corresponding download page and client tips.

Potato provides features such as secure transfers, privacy permissions, device management, and secret chats. It is recommended to enable account password or two-step verification at the same time, and check the login device regularly.

Enter the software download area of ​​this site to select the platform. Android users can download the APK directly; iOS users can install it through the entrance provided on the download page.

You can contact users who already use Potato in your address book, or search for them by public username; whether you can initiate a conversation depends on the other party's privacy settings.

Share the download link with the client's contacts or invite friends. You can also directly send the download page of the corresponding platform of this website to your friends.

You can use it by logging in to the same account on different devices. Cloud chats sync, and secret chats are tied to the device on which they were created.

Cloud chat history is usually automatically synced after logging in; secret chats and their contents are not synced to new devices.

Groups are used for multi-person discussion and collaboration, and support management functions such as replies, mentions, tags, pinned messages, member permissions, and invitation links.

Groups emphasize member interaction; channels are used to broadcast information, and published content usually displays the channel name and avatar, which is suitable for announcements and content subscriptions.

For iOS, you can create a new entry in the upper right corner of the chat page; for Android, you can select "New Group" or "New Channel" from the chat list menu.

Add contacts to the group or channel profile page, search for usernames, or generate invitation links to share with other users. Specific permissions are determined by administrator settings.

Super group administrators can enter group information and group management, and adjust members' permissions to send messages. Administrator rights are generally not affected by regular member gag rules.

The administrator can enable "no private chat" or similar permissions in super group management. The entry names for different system versions may be slightly different.

Users with corresponding management rights can enter the group information page and click on the QR code entrance to view and share.

Enter the group or channel user name in the search box of the chat list, you can also open a valid invitation link or scan the group QR code to join.

Choose to add members in the group information, or send the group invitation link or QR code to friends. If the group prohibits invitations, administrator action is required.

Users with permission to add members can search for the robot's username and join, or they can select the group to join from the robot's profile page.

Super group administrators can generate, replace or revoke links in the group type or invitation link settings of the group information.

Public username allows others to search and contact you without knowing your phone number, so please decide whether to set it based on your privacy needs.

Go to "Me" or the profile page in settings, find the username option and save it. After setting up, you can find the corresponding account through global search.

Usually English letters, numbers and underscores can be used, at least 5 characters, and are not case-sensitive; please refer to the client's real-time verification results.

Not required. Setting it will make it easier for others to search for you. If you don't set it, it will reduce the chance of being found through public searches.

Can be cleared or modified in the username settings of the profile. After the change, the original username may be reopened to other users.

Usernames are usually assigned on a first-come, first-served basis, please try adding numbers, underscoring, or choosing a different name.

Go to the other person's profile page, open the edit options, scroll to the bottom of the page and select Delete Contact.

Select a third-party application to share on the contact or invite friends page, or directly copy the download link from this site.

Enter the more or edit menu of the other party's profile to add the user to the blacklist; you can also turn off message notifications individually.

Click on the group member's avatar to enter the profile and add contacts. If the group has disabled private chat or related restrictions, it cannot be added.

The robot is a special account that accesses Potato through the API. It can connect to the server program to implement automatic replies, tool services and group management.

Robot accounts are usually created through the developer process and do not need to bind additional phone numbers like ordinary users.

Please checkPotato Developer Documentation, after creating the robot, configure the interface, permissions and callback service according to the document.

Secret chats are end-to-end encrypted, messages cannot be forwarded, can be set to self-destruct, and are only saved on the device that initiated the chat.

First initiate a secret chat, and then set the duration from the conversation menu or the timing entry next to the input box. Timing rules usually only affect messages sent after they are set.

Click the received sticker or sticker pack link to add it, or browse and collect it in the sticker store on the discovery page.

Android can click or long press the message, iOS can double-click or long press the message, and then choose to delete or delete for both parties. When both parties are not selected for deletion, the other party may still be able to see it.

Android usually long presses the chat and then selects pin to top; iOS usually swipes left on the chat entry and selects pin to top.

Select search in the conversation menu or chat information page and enter keywords to find messages in the current conversation.

Select Clear History or Delete Conversation from the chat list or conversation menu. The scope of deletion and whether mutual deletion is supported depends on the chat type.

Ordinary cloud chat supports multi-device synchronization; secret chat is bound to the device and provides additional protections such as end-to-end encryption, self-destruction and restricted forwarding.

Supports common image, video, compressed package and document formats. The single file size limit may change with the client version, please refer to the prompts on the sending interface.

Cloud messages will not be lost upon exit, but secret chats and their contents on the current device will no longer be accessible. Please confirm that important information has been properly handled before exiting.

Complete new number verification in the account or phone number options in settings. Cloud messages, media, and contacts are typically migrated to the new number.

First confirm that the network and number format are correct, try again later and avoid frequent requests; if it continues to fail, please change the verification method or contact support.

Check SMS interception, signal and network, and wait for the voice verification code or resend portal to appear. After multiple failures, it is recommended to try again after a period of time.

Select Quick Send on the SMS verification page and let the system fill in the specified number and content; after sending, return to Potato and click "Sent" to continue verification. SMS charges are charged by the operator.

Email can be used for account identification, security verification, password recovery, important notifications and account retrieval. Please use an email address that is permanently accessible.

Check your email address, spam and advertising email folders, and wait a few minutes before requesting again; if you still do not receive it, you can change your email address or contact support.

Group bans are usually set by administrators; system restrictions may be related to sending too fast, duplicate messages, or being reported. Please reduce the frequency and follow the prompts to appeal.

Immediately change your password or two-step verification, check and terminate unfamiliar login devices, and then explain account information and abnormal situations through official support channels.

Enter the chat settings in "Me" or settings, open the chat background, select the system picture or import from the photo album.

In the phone number settings of Privacy and Permissions, set the visible scope to No one, Contacts, or Custom scope.

Enter the group invitation settings in Privacy and Permissions and select the range of users allowed to invite you.

Open the password, Touch ID or two-step verification option in Account Security and follow the authentication prompts to complete the changes.

Enter "My" profile page to view the username, phone number and nickname; click Edit to modify the nickname.

Look for the option to self-destruct offline or delete your account in Accounts & Security. Deletion will clear associated data. Please read the client confirmation prompt carefully before operating.

Submit your account, device, time and prompt information through the client feedback portal or official technical support. Please do not register repeatedly or try to log in frequently.

Enter the more menu of the user profile and select Report, follow the prompts to select the reason and submit the necessary explanation.

Enter the nearby people page, select Clear Location Data from the More menu and exit. You can also turn off location permissions in the system settings.

The moment you enter the discovery page, click the camera or create a new entry, edit the text and media and publish it.

Supports login from multiple devices including Windows, Linux, macOS, Android and iOS. It is recommended to regularly review active devices and exit sessions that are no longer in use.

The original site help information states that there is no fixed upper limit for cloud disk capacity; please refer to the current client prompts for actual policies, single file limits and usage rules.

The cloud files themselves do not occupy local space, but the playback cache or actively downloaded copies will occupy storage. You can clear the cache in the storage settings.

You can enter "@app" in the conversation to search for mini programs, or you can enter the mini program list from the discovery page; some versions also support quick opening from the chat page.

The function name and entrance may be adjusted depending on the system and version. Please update to the latest version first, and then operate according to the actual display on the client or contact technical support.